How to Become a Certified ITIL Expert In 2024

What is ITIL? ITIL stands for Information Technology Infrastructure Library. It is a set of best practices followed by organizations, and it aligns IT services with the needs and objectives of the organization.

Levels of ITIL Certification

There are five levels of ITIL certification. Namely: ITIL Foundation, ITIL Practitioner, ITIL Intermediate, ITIL Expert, and ITIL Master

By becoming a certified ITIL expert, you get many new and higher-paying opportunities. An ITIL v4 Expert certification also gives you an edge over others. The ITIL v3 expert is updated to ITIL v4 expert.

An ITIL expert in India typically earns around 8 lakhs per year, and earning an ITIL certification gives you the opportunity to increase your pay by 10 to 12 percent.

Nowadays, even organizations prefer hiring individuals with a valid ITIL certificate, as it is believed that ITIL-certified individuals are well-groomed for the IT industry.

ITIL Framework and ITIL Modules

Before understanding how to become an ITIL expert, let’s have a good understanding of the different ITIL modules:

The ITIL framework: If you are aiming for an ITIL certification, then you must possess a clear understanding of the different life cycles of ITIL. Let’s check out the different ITIL modules.

1) ITIL service strategy: Helps IT organizations develop over the long term.

It consists of:

1. A) Strategy Management
2. B) Service Portfolio Management
3. C) IT Financial Management
4. D) Demand Management
5. E) Business Relationship Management

Suggested resource – ITIL Service Strategy Certification Training

ITIL Service Design: It orients around the 4 Ps, which stand for:

1) People: This refers to the people, skills, and competencies involved in the provision of IT services.

2) Products: This refers to the technology and management systems used in IT service delivery.

3) Processes: This refers to the processes, roles, and activities involved in the provision of IT services.

4) Partners: This refers to the vendors, manufacturers, and suppliers that are used to assist and support IT service provision.

Key Processes of ITIL Service Design

The key processes of ITIL service design are as follows.

☑ Service Catalogue Management

☑ Service Level Management

☑ Capacity Management

☑ Availability Management

☑ ITSCM

☑ Information Security Management

☑ Supplier Management

Suggested ITIL expert training – ITIL Service Design Certification Training

A coordinated implementation of changes to services and service management procedures is ensured by the ITIL Service Transition module. Change Management, Change Evaluation, Project Management, Application Development, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, and Knowledge Management are the components of an ITIL service transition.

Service operation monitors that IT services are delivered effectively.

It consists of event management, incident management, problem management, request fulfillment, access management

Suggested ITIL expert training – ITIL Service Transition Certification Training

ITIL Continual Service Improvement: This is also termed as CSI and refers to the method of executing opportunities to make IT processes and services better.

Suggested resource – ITIL Continual Service Improvement Certification Training

How to Become an ITIL Expert

Below is the guide to ITIL expert certification path

✤ To begin with, you must possess the ITIL v3 Foundation* certification or the ITIL 4 Foundation certification.

✤ You should earn a minimum total of 17 credits from the ITIL Foundation and ITIL Intermediate modules. Remember, clearing the ITIL foundation exam gives you two credits. Then you can take up the ITIL lifecycle and capability classes. Clearing the ITIL lifecycle gives you 3 credits, while clearing the capability gives you 4 credits. This is the ITIL expert qualification needed to get certified.

✤ For more information about the ITIL expert path, you can obtain knowledge from the ITIL Credit System page for obtaining more information.

✤ You need to pass the Managing across the Lifecycle (MALC) exam to achieve a total of 22 credits, which is the minimum score required for the ITIL Expert certificate.

The MALC exam consists of multiple-choice questions, and around 70% is needed to pass. The exam is of 120 minutes duration.

After completing all ITIL modules and earning sufficient credits, you will be awarded the ITIL Expert certificate.

Hence, in order to become an ITIL expert, you need to pass a total of 7 exams. ITIL expert certification cost is $390. 

Tips to clear ITIL exam and get ITIL v4 expert certification:

✤ Self-study can be helpful

✤ Practice the free sample papers

✤ Consider taking guidance from an expert.

✤Enroll in an ITIL training institute to seek guidance and assistance

The ITIL Expert certification is aimed at those who have gained superior knowledge and comprehended the best practices.

While it may be a sound decision to acquire an ITIL expert certification to find new opportunities, getting an ITIL certification may not be a cakewalk.

To achieve an ITIL Expert certification, you must be committed, make serious efforts, and have a well-thought-out exam strategy. To assist you with the preparation process and to provide you with the tips and tactics, you can think about enrolling in ITIL certification training from a reputable institution.

Hence, you can consider becoming an ITIL expert to find new opportunities and get a boost in your career with the ITIL expert level training offered by Sprintzeal.

Visit Sprintzeal’s all course page to know more about ITIL courses and other trending courses in the market.  To get details about batches, process, and schedules, email us or chat with a course expert to get an instant reply.