ITIL® 5 Foundation Certification Training Course

Understanding the different stages of ITIL lifecycle in IT Service Management

There are five stages in IT Service lifecycle, below is the description of each stage and the certification related to it,

• Service Strategy Certification: This level of ITIL training basically offers knowledge about pre-defined, pre-planned, and revised methodologies on ITIL foundation exam that help the service provider to deliver their service efficiently to the customers. These ITIL strategies should be carefully devised so that there is less risk of failure, and there is no mismanagement at the end. 

• Service Design Certification: This ITIL training focuses on processes undergone in the service design stage that helps to translate the ITIL methodologies and strategies so that those can be programmed and designed according to or in alignment with the strategy.

• Service Transition Certification:  ITIL training focuses on the service transition stage. The main function of this ITIL stage is to provide guidance to the service providers and help in managing smooth operations.

• Service Operation Certification:  ITIL foundation exam program helps the IT professionals and service providers to visualize or create new models and offers effective guidance for using the ITIL framework.

• Continual Service Improvement: This is the fifth level of ITIL training and it focuses on continual service improvement stage. Skills gained in this training suggest/guide the service providers in improving the quality of their service by comparing them with their previous service feedbacks and modules. This ITIL certification helps in making the business more presentable to customers. It can also help in improving customer feedback about the service.

Each set of the above-mentioned ITIL stages and courses offer knowledge about key processes. They help improve the service as they include information and knowledge about all the ITIL stages that IT services include. Knowledge gained from ITIL certification can help in effective IT management and helps to retain solid control over services.

In ITIL certification training, there are different ITIL lifecycle activities and these certifications offer information about them, some of them are ITIL service strategy, ITIL service design, ITIL service transition, and ITIL service operations. There are a total number of 26 ITIL processes that are included in the lifecycle stages and these ITIL training programs educate aspirants about all of them.

Live virtual classroom training is a personalized form of online training where the student and the trainer are live and face-to-face, discussing concepts and doubts on ITIL foundation.

Live Online Training is conducted by an ITIL• certified trainer holding over 10 years of experience in the industry. Interactive training sessions are conducted as both instructor and the candidate are live. Participants from all parts of the world can join.

ITIL Certification helps the IT professional to have a clear understanding of the best practices and solutions in any situation related to IT service management. The ITIL course framework helps to upgrade the IT operations and meets the organizational goals by incorporating the best practices to the ITIL lifecycle. 

Certified professionals help businesses by reducing costs and improving IT services. The ITIL training covers everything starting from the ITIL service strategies to the improvements that are continuous. This provides a huge boost to the satisfaction of the customer once the service or the product is implemented.
Furthermore, ITIL framework and skills are highly useful for business processes. This certification is valuable for experts in the IT Profession. 

Sprintzeal’s ITIL certification training covers the entire development lifecycle and identifies the requirements of a business from the IT perspective. ITIL skills and knowledge help in designing and creating the solutions as well as deliver and maintain the services.

What is ITIL?   

ITIL® (Information Technology Infrastructure Library) consists of a set of comprehensive concepts and practices that focus on strengthening the bond of IT services with the business management area and improves customer satisfaction.

If you are from the IT industry, you will probably be aware of the hype and popularity ITIL has gained lately.

To give you some background details, the ITIL framework was first developed in the 1980’s by the British government’s CCTA (Central Computer and Telecommunications Agency). Soon after the publication, the number grew to 30 volumes and updated versions were published in the years 2001, 2006, 2007 and 2009.

The latest edition of ITIL available today was published in July 2011 and covers the full cycle of services and concepts required to deliver services to the customer.

 Importance of ITIL

Considering the fact that the IT industry is constantly changing, it gets difficult to keep up with it.

There are several technologies, software, and tools being introduced into the market that twist the work pattern in the industry drastically. Plus, it gets difficult to screen out the trends that are promising from the ones that won’t last too long.

ITIL was one of these updates made to the IT industry back in 1980 and it is evident that foundation certification is something that only seems to be growing in demand with passing years. These ITIL course sets of principles have become a commonly adopted practice by almost all organizations in the IT industry.

 ITIL Job Market and Growth

ITIL has grown in popularity and its practice has been adopted by several organizations over the years. As many IT organizations realize the importance and benefits of ITIL practices, the demand for professionals with knowledge about ITIL is increasing.

With the positive impact it has made on the organizations over the years, it continues to gain recognition and demand even today. The practices focus on the overall growth by providing insights into the roles and responsibilities of various departments and the skills to prioritize tasks in order to provide better services.

The candidates who are well versed with the practice methodology are high in demand all over the world and the job market for certified professionals only seems to be growing in this field.

All over the world, several job opportunities with ITIL foundation certification as a requirement are being posted.

Some of the companies hiring candidates with ITIL certification skills are Oracle, Sony, Boeing, IBM, and Microsoft. Professionals with this certification are believed to be an asset to the organization since the skills acquired from undergoing training contributes to the reduction of costs and increase of productivity to a large extent.

To make the most of ITIL job opportunities and the growing market in the IT field, getting certified is the best way. Several training providers are offering the course.

The most widely adopted mode of training is ITIL online training as it allows working professionals to attend the ITIL training without having to compromise with their work schedule.

Before discussing this further, let’s take a look at the basic information of ITIL courses,

The certification is offered in three levels: Foundation, Intermediate, and Advanced.

On completion of the course, the candidate will be required to take the exam in either online or paper-based formats.

The ITIL certification exam pattern contains 40 multiple choice questions that need to be completed in a duration of 60 minutes.

Benefits of Getting Certified

IT professionals hold one or many ITIL certifications are valued by several organizations. Earlier, only large corporations adopted the ITIL methodology but with changing time, today, even several middle and small-sized businesses are adopting ITIL practices and foundation certificates.

Hence, there’s a huge requirement of professionals who are skilled in this field which has led to a drastic change in the job scenario.

Here are some of the benefits of ITIL courses :

• Hike in salary: If you are an IT professional working in the industry for quite some time now, this ITIL certification training can act as a staircase you take for the promotion. Candidate with an extra skill set like the ones acquired from ITIL certification is often given preference for promotions.

• Knowledge: Getting ITIL certified will help you gain comprehensive knowledge about IT service management and its relations with customer support.

• Confidence: ITIL certification training surely finds yourself being more confident about the work you are doing. This can lead to an increase in productivity

• Respect and Recognition: When you acquire a new skill, you will be admired and respected by the team members, colleagues, and even the boss. Plus, learning brings self-satisfaction.

• Enhanced career opportunities: If you are planning to change jobs or if you are unsatisfied with the current one, getting ITIL certification training will help you gain an edge over others which may either lead to a step further on the career ladder in the same company or it may lead to the arrival of a brand new job opportunity.

To get more clarity on ITIL foundation and types of certifications, it is advised to research organizations and institutes providing good quality training. Look for the institutes that provide genuine information and help candidates with thorough knowledge in this regard.

As ITIL certification has become popular, several institutes are offering this course across the world.

Talking about the ITIL course training providers, having trained over 260000+ professionals globally, Sprintzeal is one of the most reputed organizations providing ITIL training all over the world.

The ITIL training offered by Sprintzeal is certified by AXELOS.

Sprintzeal is an ATO (Accredited Training Provider) of AXELOS, the governing body for all ITIL Certifications. It offers a comprehensive course module guided by well-experienced trainers.

Plus, the certification provided is valid for a period of 3-Year Renewal Cycle, and the course fee is quite reasonable compared to other institutes. For beginners, the ITIL® 5 Foundation Training is the best option. It deals with the basics and acts as a foundation and a prerequisite for all other intermediate-level ITIL certifications.

For details about ITIL training, pricing details, schedules or any other course-related queries, you can reach us at Click Here or chat with our course experts to get your queries answered instantly.

The ITIL Foundation certification is the most popular IT service management certification. It is the first step to getting all other ITIL level certifications. Basically, ITIL® 5 Foundation certification is seen that a foundation-level certification and often a prerequisite for getting other ITIL intermediate and expert certifications.

Candidates who want to get higher or managerial positions in IT service management prefer to get the intermediate level and expert level certification, for this ITIL foundation certification serves as a prerequisite. 

For getting foundation certification, it is important to get training and have instruction hours of 16.25 hours with an accredited training organization (ATO) like Sprintzeal. We are an ATO of AXELOS. 

After completion of the training, you must apply for ITIL® 5 Foundation exam.

The ITIL foundation certification examination consists of 40 multiple-choice questions, and the time period given to answer all these questions is just 60 minutes. There is a facility of using a dictionary if a candidate is taking the exam in a language that is not his or her native language. For this, the candidates are given an additional 15 minutes (i.e., a total of 75 minutes) to complete the ITIL certification exam. After clearing the exam, the candidate will receive the ITIL foundation certification from the governing body, AXELOS or PEOPLECERT

Sprintzeal will give a refund of the course fee to the candidate if he/she hasn’t cleared the ITIL certification exam on the first attempt.

Details Required for Refund Approval:

1. Date of your course completion
2. Copy of your scorecard

The candidate will receive a refund of the course price within 30 days of receiving all required documentation. The money will be refunded through the payment method used by the candidate.
Refund Terms and Conditions: The money-back guarantee is applicable only to Sprintzeal’s ITIL 5 Foundation classroom and live online training. It is not applicable for online training. 

Rules for 100% money-back guarantee and refund eligibility: